Nimbus makes learning accessible to field teams and customer service

Nimbus chose a Wittario subscription covering all employees and several use cases. The platform provides a shared framework from preboarding before the first day at work through to ongoing professional development.

New employees can get to know the company, its working methods and their own role through tailored digital content. A new fibre employee can follow a different learning path from a new customer service employee.

Employees can be organised into natural groups based on factors such as country, company, department, role and area of expertise. This allows Nimbus to distribute a course to the people it is relevant to and track completion within the right group.

Training can take place wherever employees are. Field staff can use their phones between assignments, while customer service employees can take courses on a PC.

Role-based learning paths allow for basic onboarding, professional updates, coaching and certification without requiring everyone to take the same courses.

Short activities featuring questions, reflection, images and video can make content more relevant and varied. Nimbus can adapt the format to the topic and target audience.